A policy is:
- A non-actionable directive
- Often requires employees to translate into specific statements of what to do (business rules)
- Supports a business goal
- Supported by one or more business rules
A business rules is:
- Actionable
- Specific
- Testable
- Supports a policy
Examples of policies for a car rental company:
- Maintenance must be performed in a manner which maximizes the life and value of the car
- Renters must have valid insurance
Example of business rules that may support these policies:
- All vehicles are required to have a 58 point inspection after every 3 months of use before re-renting.
- A car which has accumulated more than 3500 miles must have its oil changed before re-renting.
- Tires with less than 1/16th inch of tread must be replaced.
- Renters in the state of Texas must have insurance covering $100,000 of liability or more.
- Renters in the state of Arizona must have insurance covering $50,000 of liability or more.
Notice that each of the business rules are written as a level which is actionable, specific, and testable.
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